Email

AnneB193
Rookie
0 Votes

When sending test email to my partner, the background changes color in parts of the newsletter when viewed on her iPhone, while it appears solidly one color on my iPhone. I rebuilt the email rather than copying a previous one, in case there was an "invisible" layer that I couldn't remove, but the same problem persists. Can you explain what we should do? I sent a test to another person, and the test showed up correctly -- all dark blue background -- on his. What's happening on my partner's iPhone that is causing this problem? Concerned that this might also affect other people's messages.

 

Partner's iPhone -- note light blue background at topPartner's iPhone -- note light blue background at topMy iPhone -- dark blue background throughoutMy iPhone -- dark blue background throughout

 

1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @AnneB193,

 

I do apologize for any inconvenience this may have caused! Due to some recent changes made by Microsoft, the code that we use for mobile responsiveness no longer works in the Outlook Mobile App for iPhone. This is something Outlook will have to update on their end. In the meantime, view the email campaign in a different mobile mail client such as the native mail app or the gmail app. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (77%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST