Emails not opened but recipients are saying they're not receiving emails from us ....

[LindaH731]

We're seeing a number of emails not opened, and not returned as undeliverable. The names in this list are folks who have said they don't receive any emails from us. We're wondering if this is a challenge that other np's have experienced, and if yes, how were they able to resolve.

[William_A]

Hello @LindaH731 ,

I'd advise speaking directly with the Delivery team for assistance regarding this, to see if they have what specialized info or troubleshooting they can utilize to pinpoint what the issue is.

[LindaH731]

thank you -- I have reached out to them and hope to have answers by the end of this week.  Will update outcome then.