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Error message: Whoops! Something's not quite right

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WayneB998
Rookie
‎05-20-2022 02:36 PM
0 Votes
‎05-20-2022 02:36 PM

I am unable to import products from Woocommerce. Any ideas?

To clarify, I am creating an email campaign, and the Woocommerce Action Block does not find any products when I click "Add Product". I see the following error message: "We couldn't access your WooCommerce products at this time. Please close this message and try again."

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1 ACCEPTED SOLUTION
Kyle_R
Employee
Employee
‎05-20-2022 05:45 PM
0 Votes
‎05-20-2022 05:45 PM

Hello @WayneB998,

 

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

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3 REPLIES 3
Kyle_R
Employee
Employee
‎05-20-2022 05:45 PM
0 Votes
‎05-20-2022 05:45 PM

Hello @WayneB998,

 

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

WayneB998
Rookie
‎05-21-2022 05:45 AM
In response to Kyle_R
0 Votes
‎05-21-2022 05:45 AM

Thank you for the reply. I have made multiple attempts using Firefox, Chrome, and Edge. All without success.

Zoe_H
Employee
Employee
‎05-21-2022 10:33 AM
In response to WayneB998
0 Votes
‎05-21-2022 10:33 AM

Hello @WayneB998,

 

Can you please follow our troubleshooting steps listed here in this article to hopefully allow Woocommerce to connect to Constant Contact? If that does not work, please give us a call here and our Support Team can transfer you to a specialist. Thank you! 


Zoe H.
Community & Social Media Support

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