Error message: Whoops! Something's not quite right

SOLVED
Go to solution
WayneB998
Rookie
0 Votes

I am unable to import products from Woocommerce. Any ideas?

To clarify, I am creating an email campaign, and the Woocommerce Action Block does not find any products when I click "Add Product". I see the following error message: "We couldn't access your WooCommerce products at this time. Please close this message and try again."

1 ACCEPTED SOLUTION
Kyle_R
Administrator
0 Votes

Hello @WayneB998,

 

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

View solution in original post

3 REPLIES 3
Kyle_R
Administrator
0 Votes

Hello @WayneB998,

 

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

WayneB998
Rookie
0 Votes

Thank you for the reply. I have made multiple attempts using Firefox, Chrome, and Edge. All without success.

Zoe_H
Employee
0 Votes

Hello @WayneB998,

 

Can you please follow our troubleshooting steps listed here in this article to hopefully allow Woocommerce to connect to Constant Contact? If that does not work, please give us a call here and our Support Team can transfer you to a specialist. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST