I have been getting the following message when trying to use the re-send option on a campaign. "Sorry, we couldn't complete the Resend to Non-Openers. Please try again." It has been going on for a few weeks, but prior to that, I didn't have any issues. Anyone know a way to fix this?
It looks like you already spoke to Chat support, and they've tracked the issue for your case with them. If this issue occurs when scheduling your email, you can make a list from the Did Not Opens, then copy the email, and send that copy to the DNO list.
As far as troubleshooting goes, was this email copied from a previously copied email, or was it copied from a direct source like a reusable template? Or was it created brand new? When you were scheduling the resend, what was the timeframe you set for it?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ William A Community & Social Media Support