Event registration email not sending

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FirstNameL57983
Campaign Collaborator
0 Votes

Sent email is confirmed however I'm not receiving the email for my test registration.

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William_A
Administrator
0 Votes

Hello @FirstNameL57983 ,

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Here are some general best practices for delivery.

 

It's best to set up self-authentication since you have your own domain, and something I strongly advise all customers with their own domains do.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @FirstNameL57983 ,

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. Here are some general best practices for delivery.

 

It's best to set up self-authentication since you have your own domain, and something I strongly advise all customers with their own domains do.

 

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
FirstNameL57983
Campaign Collaborator
0 Votes

Thank you for this additional information. I find I cannot use this event feature because the report does not return the data collected by the forms. I need that data in spreadsheet form to create attendee assignments. Apparently this full report is a lost feature due to an upgrade. 

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