First Name

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JackieO74
Rookie
0 Votes

First Name variable displays right during Preview. But when tested, it uses the name of the sender and not the contact.

what's happening?

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @JackieO74 ,

 

The account owner's main contact info will be what the system puts in place of greeting tag info for test sends and previews. If you've inserted the greeting tag properly, this will fill in with the specific contact's info when you do an actual live send. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @JackieO74 ,

 

The account owner's main contact info will be what the system puts in place of greeting tag info for test sends and previews. If you've inserted the greeting tag properly, this will fill in with the specific contact's info when you do an actual live send. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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