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Gmail Contact not receiving mail

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TomO88
Member
‎03-07-2022 04:11 PM
0 Votes
‎03-07-2022 04:11 PM

I have a contact that says she isn't receiving mail. She says she check her spam folder and every other folder. She even says she set up rules.

 

The engagement tab says she is receiving them. Is there anything else I can do?

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Amanda_G
Employee
Employee
‎03-07-2022 07:31 PM
0 Votes
‎03-07-2022 07:31 PM

Hi @TomO88 , 

 

The most common issue we see with Gmail is that emails do get placed in the promotions folder. Checking that tab usually resolves most Gmail delivery issues. If she is not receiving emails there, it may be worth it to give our support team a call at 866-289-2101 for some live, 1:1 troubleshooting. Keep in mind that we may need to be able to speak with the recipient as well, so having her dialed in on the call will be very helpful. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Amanda_G
Employee
Employee
‎03-07-2022 07:31 PM
0 Votes
‎03-07-2022 07:31 PM

Hi @TomO88 , 

 

The most common issue we see with Gmail is that emails do get placed in the promotions folder. Checking that tab usually resolves most Gmail delivery issues. If she is not receiving emails there, it may be worth it to give our support team a call at 866-289-2101 for some live, 1:1 troubleshooting. Keep in mind that we may need to be able to speak with the recipient as well, so having her dialed in on the call will be very helpful. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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