Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

How do I pay a bill?

SOLVED
Go to solution
DonnaLeeNH
Rookie
0 Votes

I am the billing contact but unable to pay the bill on the website.  I cannot reach anyone by phone in the Billing Department.  I need someone to call me.

1 ACCEPTED SOLUTION
Amanda_G
Employee
0 Votes

Hi @DonnaLeeNH , 

 

I do apologize that you are having troubles paying the bill. If you have multiple user roles on the account, you will want to make sure you are logged in as the Account Owner. Only the Account Owner login has access to any kind of billing information for the account. 

 

To make sure you are assisted, I have gone ahead and opened a ticket to have someone from our billing team reach out to you at the primary phone number on file for your account. Please keep in mind that these can sometimes take a couple of business days, depending on queue size. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Amanda_G
Employee
0 Votes

Hi @DonnaLeeNH , 

 

I do apologize that you are having troubles paying the bill. If you have multiple user roles on the account, you will want to make sure you are logged in as the Account Owner. Only the Account Owner login has access to any kind of billing information for the account. 

 

To make sure you are assisted, I have gone ahead and opened a ticket to have someone from our billing team reach out to you at the primary phone number on file for your account. Please keep in mind that these can sometimes take a couple of business days, depending on queue size. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (75%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST