How to add a collaborator who is already a Constant Contact customer

I want to add an existing user of Constant Contact to be a Collaborator to help develop newsletters.  I can't add their email address as I receive an error that the user already exists and to select another email address.  This seems very prohibitive. 

 

How can I add a person as a Collaborator via the Manage then Add Users that already has a Constant Contact account?

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