How to get rid of CAUTION message in emails

AndreG40
Rookie
0 Votes

Our emails are received with a header not editable that I can find in Constant Contact. It reads:

CAUTION: This email originated from outside of the organization. Do not open links/attachments unless you recognize the sender and know the content is safe.

Emails from other organizations I receive do not have this header. Is there something in our list set-up or other variable that I can control to get rid of this message?

 

1 REPLY 1
John_M
Employee
0 Votes

Hello @AndreG40 ,

 

Sounds like the client or security program for you is questioning the source of the from address. One thing that can be done is to safelist the from address that you are sending out messages from in your inbox. Below I have provided two links to knowledge base articles for us that cover adding emails to safe sender list and if need be, safe listing within security program.

 

http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5873-adding-email-addresses-to-a-saf...

 

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5800-safelisting-constant-contact-w...

 

John M
Community & Social Media Support

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