Hello @L48621 ,
If you're importing contacts via a file upload, make sure you've properly formatted it beforehand in your spreadsheet program.
If you're using a different import method, you can find links to their step-by-step instructions and visual guidance in this overview article.
Otherwise, I'd advise calling our general support so they can screenshare the Constant Contact pages and provide live, 1:1 guidance.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick