Invoices

AnneB25
Rookie
0 Votes

Cannot get our invoices. We can see them but when we click on the link, nothing happens. If we email the invoices to ourselves, we get an email with no invoices.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @AnneB25 ,

 

When you select the Print > Invoices with Detail, are you able to view the invoices for the specified date range and print/download them in that separate tab or window?

 

I've tracked your account as affected by the current invoice visibility issues, and submitted the case to the engineers for further review. If and when there's and update, they'll notify you directly. 

 

If you're still unable to view your invoices when using the Print > Invoices with Detail process, we'd advise calling our Billing team directly so they can securely collect the information and date range you need, and generate a custom invoice for you.


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William A
Community & Social Media Support
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