Hello @KMC.Texas ,
My apologies for the late response between the holiday weekend and reaching out to our higher level technical teams. Our Tier 2 and newer event tool's devs are going to look into this further, and you should be receiving a follow-up from the T2 agent handling the case within the next 4-5 business days.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article