Is not working my partners never get my emails

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user440110
Rookie
0 Votes

Hello My business partners complains that they never got my emails. your platform doesnt work

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William_A
Administrator
0 Votes

Hello @user440110 ,

 

Here are some general best practices for delivery.

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. If you're setup for self-authentication and your emails aren't going through for internal emails, we'd advise checking your current SA setup, or checking your network / organization's security protocols.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @user440110 ,

 

Here are some general best practices for delivery.

 

Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. If you're setup for self-authentication and your emails aren't going through for internal emails, we'd advise checking your current SA setup, or checking your network / organization's security protocols.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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