JPEGs Download Don't Maintain Name for Users

McKESH
Rookie
0 Votes
I upload event flyers with a Proper Name for the email blast. When users download that name is replaced with some random numbering system, not descriptive of event. I want users to download the event flyers with the same name I have uploaded them into the blast. Is there a way to maintain the naming convention I assign during user download? I realize user can change aftrer download BUT I'd really like our name to be maintained when users are downloading our event flyers to share with others. Thank you for your time to help!
4 REPLIES 4
William_A
Administrator
0 Votes

Hello @McKESH ,

 

Is this occurring only after the emails have been sent live, or does it also occur when you save/download them via preview, test sends, or from the Library?

 

I don't want to add my email address to your account as a real contact, and send the email live, without explicit, live permission from you since either could have potential effects on your billing and reporting metrics.

 

If you're unable to send the email to yourself as a live sendout (i.e. one you've already received, or one sent via quicksend), then I'd advise calling our general support so they can continue troubleshooting live. 

 

Another troubleshooting question is - does this issue occur on other recipients, or on other devices you have access to? Since I wasn't able to recreate when I tried via your Library and previews, I'm wondering if there may be something specific to your browser - an extension, naming standards for downloaded files, etc. - that may be affecting this.


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William A
Community & Social Media Support
McKESH
Rookie
0 Votes

Thank you for your response. I went back in and tested. 

In preview if I use the "save image as" the name is correct. I checked both Desktop and Mobile same results, name is intact.

In test email and the live blasts all devices have the same results, download or "save image as" have a generic name. 

 

You are welcome to add your name to contacts and test.  You have my permission to add your email address to our account as a real contact, and send the email live. 

 

I don't metrics for much, so please test away. 

Thank you for your suggestions on trouble shooting. I appreciate it!!

William_A
Administrator
0 Votes

Thank you for the follow-up. After some additional testing with our Tier 2 team, they've agreed to take the case for further investigation. They should be reaching out to your email address within the next 3-5 business days with an update.


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William A
Community & Social Media Support
McKESH
Rookie
0 Votes

Thank you for your update and support! I look forward to seeing what we can do!

 

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