JPEGs changing orientation when importing

[RobinS450]

When I upload images, they change orientation from portrait to landscape. I have tried on three different photos. When I go into the CC photo imaging software to set the correct orientation, I am unable to save. What is happening?

[William_A · Accepted solution]

Hello @RobinS450 ,

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor.

If you're still seeing the original sideways version, even after making and saving the change as a new image, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, fully exiting/quitting, and then re-opening.