JPEGs changing orientation when importing

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RobinS450
Rookie
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When I upload images, they change orientation from portrait to landscape. I have tried on three different photos. When I go into the CC photo imaging software to set the correct orientation, I am unable to save. What is happening?
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William_A
Administrator
0 Votes

Hello @RobinS450 ,

 

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor.

 

If you're still seeing the original sideways version, even after making and saving the change as a new image, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, fully exiting/quitting, and then re-opening.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @RobinS450 ,

 

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor.

 

If you're still seeing the original sideways version, even after making and saving the change as a new image, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, fully exiting/quitting, and then re-opening.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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