Links breaking within email campaign
I recently sent out an internal newsletters and all of the links within that email, whether they were inserted documents or URLs, do not work in the finished email. When clicking on them, they'll go to an error message: This site can’t be reached Check if there is a typo in r20.rs6.net. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN When I manually check each URL and copy and paste it to another browser, all of the links work as intended. It's only when the email campaign has been sent that the links break.
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5 replies
Best reply by William_A
Hello @Arvada.Fire ,
This would be due to your internal security program refusing to open the tracking links necessary for Compliance and reporting. I'd advise reaching out to your IT to make sure our domains are getting safelisted.
It would also likely help if you get your account setup for email self-authentication, based on your current domain. Sending internal comms through us without it may result in your emails being treated more harshly for security reasons. Your IT can assist with getting your account setup for this as well. If you have further questions about email authentication or self-authentication, I'd recommend speaking with our Delivery team directly.
