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Links not working on mobile. Works fine on desktop

JonathanM216
Rookie
‎03-23-2023 08:54 PM
‎03-23-2023 08:54 PM

I have had multiple reports from clients of links in my email that wont work when they are using mobile browsers but will work fine when using a desktop browser. Any reason that would be?

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Top Answer
William_A
William_A
Administrator

‎Mar 24, 2023 8:52:28 AM

Hello @JonathanM216 ,

 

Please call our general support so they can perform further live troubleshooting, and to collect necessary info - such as the names of emails where the issue has occurred, the contacts having the issues, the mobile browsers / apps used, and the exact URLs that had the issues (the click tracking ones, not the originals you entered).

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1 REPLY 1
William_A
Administrator
Administrator
‎03-24-2023 11:52 AM
0 Votes
‎03-24-2023 11:52 AM

Hello @JonathanM216 ,

 

Please call our general support so they can perform further live troubleshooting, and to collect necessary info - such as the names of emails where the issue has occurred, the contacts having the issues, the mobile browsers / apps used, and the exact URLs that had the issues (the click tracking ones, not the originals you entered).


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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