Manually resubscribe a contact

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ZUMC
Rookie
0 Votes

What can I do for a person that wants to resubscribe, but has already received the "resubscribe" email once and then un-subscribed, but now wants back in?

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William_A
Administrator
0 Votes

Hello @ZUMC ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. That said, whether or not you've already sent the resubscribe confirmation email, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms - either a landing page form or one coded into your website.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @ZUMC ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. That said, whether or not you've already sent the resubscribe confirmation email, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms - either a landing page form or one coded into your website.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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