Multiple opens of an email

SOLVED
Go to solution
AJR_Filtration
Rookie
0 Votes

If a campaign recipient forwards an email and the new receiver opens it, does it count as an open by the original recipient?

1 ACCEPTED SOLUTION
Amanda_G
Employee
0 Votes

Hi @AJR_Filtration , 

 

That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Amanda_G
Employee
0 Votes

Hi @AJR_Filtration , 

 

That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc. 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST