If a campaign recipient forwards an email and the new receiver opens it, does it count as an open by the original recipient?
Multiple opens of an email
1 reply
Best reply by Amanda_G
Hi @AJR_Filtration ,
That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc.
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