Need More Detailed Reports
Hi. My client NinaH has sent two campaigns to her master contact list, and each campaign has far too many bounces, between 500-600. I printed a report on each campaign to try and find out the reason for all those bounces. But each spreadsheet only showed the bounce rate and percentages. I want to know the reason why each individual contact didn't accept our campaign -- e.g., does the contact no longer exist, did it block us, etc. So I need a report showing all the contacts and the reasons for the bounces. Is there any way to do this?
I know that if you click on an individual contact it shows the reason for the bounce, but there are over 2,000 of them and I can't go through them all one by one! Any advice would be appreciated. Thanks.Â
1 reply
Best reply by William A
Hello @NinaH096 ,
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Bounce type is included in the default bounce report export - the big blue button in the top-right corner of an email's bounce report. You can also view the bounce types on that main overview in the reporting page.Â
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For full instructions on managing and preventing bounces, including the processes mentioned above, I'd recommend checking out our main article on the subject.
