Not Receiving Emails

[CorneliaH5]

I am listed on the receiving end but I never receive the messages. I wonder if the others who haven't opened the message never received it either. ??? Why aren't I receiving them???

[William_A · Accepted solution]

Hello @CorneliaH5 ,

Here are some general best practices for delivery.

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).

If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents.