Not Receiving Test Emails

CarrieG65047
Campaign Collaborator

I am working on a email campaign and I am trying to send out a test email (work place email) and it is not being received. As soon as a I click the "Send Now" button it gives me a message that it was sent. I looked in the junk mail and it's not there either. I tried sending it to a personal gmail and yahoo email and those did go through but I really need to be able to send test emails to my workplace emails. What possible could be wrong? Please help!

Top Answer
Zoe_H
Employee

Hello @CarrieG65047,

 

Thank you for reaching out to the Community! We completely understand how important it is to receive test emails. Content in your email newsletter could be causing this issue. You can troubleshoot this by sending yourself a test of a completely blank newsletter with a default or generic subject line to see if that goes through to your inbox or not. If it does, then it is definitely your content that is getting caught in your security filters. You can also give our delivery team a call for more information. Thank you! 


13 REPLIES 13
Zoe_H
Employee
0 Votes

Hello @CarrieG65047,

 

Thank you for reaching out to the Community! We completely understand how important it is to receive test emails. Content in your email newsletter could be causing this issue. You can troubleshoot this by sending yourself a test of a completely blank newsletter with a default or generic subject line to see if that goes through to your inbox or not. If it does, then it is definitely your content that is getting caught in your security filters. You can also give our delivery team a call for more information. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
NancyJ2139
Rookie
0 Votes

I have the same issue where the preview (test) messages are not being received in corporate email. They are received when sending to personal gmail.

Nichelle_M
Employee
0 Votes

Hi @NancyJ2139

 

We're sorry to hear that! It's definitely recommended to send yourself a test version of your draft email campaign before sending to your contacts. If the test email doesn't arrive in your inbox you'll first want to find out if it was filtered to your spam folder. If it's not there either, please feel free to reach out directly to a Deliverability Specialist for more assistance. They can help determine if the email provider, your security program or even your server may be flagging or blocking your email and what to do.


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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ampierc2
Rookie
0 Votes

I am having the opposite problem. I work in a NASA office, and test emails sent to internal email addresses are reaching the inboxes, but none are going to recipients' private emails. I've tried several times, check spam folders etc. and nothing. 

Desi_B
Employee
0 Votes

Hey @ampierc2,

 

Thank you for reaching out to us! I would be happy to help. This sounds like it has a few more moving parts for us to look at. Would you mind emailing us your Username and a few example email addresses that are not getting your Campaigns? Social_Support(At)Constantcontact(Dot)com. Thank you so much for your time! 

 



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ampierc2
Rookie
0 Votes

Hello - Sorry, I am just seeing this. I will email you.

Frankie_P
Moderator
0 Votes

Hi @ampierc2 

 

Thank you for giving us this update! We have received your email and will respond to it with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
PatrickM015
Rookie
0 Votes

Hi there, 

I'm not getting my test emails on the corporate email, only through Gmail. Can you help me?

 

Thanks

Nick_S
Administrator
0 Votes

Hi @PatrickM015 ,

 

The most likely culprit is that your workplace has certain email security protocols in place either limiting or outright blocking any emails from outside the ecosystem from getting in. I would talk with your IT team and see if they can whitelist Constant Contact in their security program and that should do the trick. If it used to work, it's possible the firewall was updated in some fashion. Let me know if that works!



Elevate your marketing with Constant Contact's Professional Design Services! From eye-catching email templates to custom branding and social media graphics, our professional design services are tailored to boost your business's impact and engagement.

juliaO7
Rookie
0 Votes

I'm experiencing the same thing it's a royal pain in the arse!!!

Zoe_H
Employee
0 Votes

Hello @juliaO7,

 

We do apologize that you are experiencing the same thing. I do recommend giving our Delivery Support team a call to see how to get this fixed permanently. Thanks!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Caitlin_M
Administrator
0 Votes

Hi @FirstNameL33116. As mentioned in the thread, please call our Delivery team so they can further assist.

--

Caitlin M.
Community Manager
FirstNameL33116
Rookie
0 Votes

I'm experiencing a similar issue however my test email isn't delivering to my work or personal (gmail) accounts. I've tried sending about 5x no luck. My previous template worked, so not sure what has changed. Please advise as I need to send this week. Thanks!

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