Not able to see contact records in list

0 Votes

Hello ,



we have some records in contact list but its not showing in contact list and when we export same contact list record 

then that record present in Excel sheet 

so what is the reason why its not showing in contact list 


please advice

0 Votes

Hello @CT_Community_Nonprofit_Alliance ,


I'd advise calling our general support or replying directly to the automated @ mention email you receive from this reply with some examples of contacts, so we can securely collect that info and investigate further. From what I gather, your issue is that certain contacts don't show on a list when viewed through the website, but do show in exported files of the list, is that correct?

William A
Community & Social Media Support
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST