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Not working well this week

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SandraR869
Rookie
‎05-02-2022 02:19 PM
‎05-02-2022 02:19 PM

I have come onsite to edit three campaigns and have had a lot of struggles with each. Currently I am trying to upload videos. It is not working and the videos won't load

1 ACCEPTED SOLUTION
Amanda_G
Employee
Employee
‎05-02-2022 06:27 PM
‎05-02-2022 06:27 PM

Hi @SandraR869 , 

 

I do apologize that you are running into issues this week! Just to confirm, are you using the Insert Video option in the editor, and using either a video that is hosted on YouTube or Vimeo? We do currently only accept videos that are hosted on one of those two websites, and do not host video files ourselves. 

 

If you are using one of those two sites for your video links, what is the exact error message that you are receiving when inserting those links? 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Amanda_G
Employee
Employee
‎05-02-2022 06:27 PM
‎05-02-2022 06:27 PM

Hi @SandraR869 , 

 

I do apologize that you are running into issues this week! Just to confirm, are you using the Insert Video option in the editor, and using either a video that is hosted on YouTube or Vimeo? We do currently only accept videos that are hosted on one of those two websites, and do not host video files ourselves. 

 

If you are using one of those two sites for your video links, what is the exact error message that you are receiving when inserting those links? 


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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