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HelenaJ80
Rookie
‎04-04-2023 03:08 PM
0 Votes
‎04-04-2023 03:08 PM

When a contact just views an email in the reading pane of Outlook does that count as "opening" an email? Helena

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1 ACCEPTED SOLUTION
William_A
Administrator
Administrator
‎04-04-2023 04:05 PM
0 Votes
‎04-04-2023 04:05 PM

Hello @HelenaJ80 ,

 

It will only count if the 1x1 transparent tracking pixel is allowed to download/display. If the recipient doesn't allow images to download/display, then the open won't be able to be tracked.

 

For more info on how opens are tracked


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
Administrator
‎04-04-2023 04:05 PM
0 Votes
‎04-04-2023 04:05 PM

Hello @HelenaJ80 ,

 

It will only count if the 1x1 transparent tracking pixel is allowed to download/display. If the recipient doesn't allow images to download/display, then the open won't be able to be tracked.

 

For more info on how opens are tracked


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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