Hi user51351!
Thanks for reaching out to the Community with your question. We may need some additional information to properly diagnose the issue, but try these two options:
If the above options don't help please send us an email to social_support(at)constantcontact(dot)com, and include answers to the following questions:
If you prefer on the spot troubleshooting please give our Support team a call at 866-289-2101
I'm having the same issue. My image file names are showing up in the subject line. How do I remove this?
I am having the same issue for the first time. I never had it before.
Hello @kxcicommunity ,
This issue is caused by some email programs reading the image's alt text or name as actual text in your email, and thus including it in an email's inbox previews alongside the subject line and (if included) preheader text. This is most commonly seen when an email has a shorter subject line and an immediate image as the first element of the email. Since this is a standard element of some email programs, it isn't something we're able to control unfortunately, and is prevalent throughout all industries that utilize email communications.
That said, there are a few workaround that can be utilized. You can have longer subject lines, add text to the optional preheader, or include text in your email before the first image (such as a View as Webpage statement / link).
That was really helpful. Our headers and preheaders aren't usually so succinct, so I never noticed before.
I'm having the same issue, did you ever figure this out?
Delete the alt text of the image.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
If your business is retail sales, here are some suggestions for using Constant Contact to reach customers and grow.
See ArticleFeatured Thread
Do you like to paint? Play sports? Garden? Whatever the hobby may be, join the conversation and tell us about it!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of July!
See Article