POLL Responses - "Unidentified"

SOLVED
Go to solution
LisaP2740
Rookie

Why do some Poll responses show as "Unidentified"?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @LisaP2740 ,

 

Unidentified poll results can potentially be caused by:

  • If the person doesn't have a first name, or last name listed on their contact record
  • If the webpage version was clicked
  • If one of the links was clicked in the preview window after the email was live-sent
  • If one of the links was clicked in a test send after the email was live-sent
  • If the email was forwarded and one of the forwardees clicked the poll or RSVP links

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST