Pasting HTML Code from canva

[MatthewE779]

I have created an email design in Canva. Copied the HTML-embedded code that Canva created, pasted the code where suggested and auto-fix the code errors. When previewing the email, it is blank. How do I fix this issue?

[MatthewE779]

Hello @MatthewE779 ,

I'd advise calling our general support, and requesting to speak with the Tier 2 custom code team to see if they'd be able to identify the error, or provide further insight on how to plug in the HTML to satisfy the editor.

[William_A]

Hello @MatthewE779 ,

I'd advise calling our general support, and requesting to speak with the Tier 2 custom code team to see if they'd be able to identify the error, or provide further insight on how to plug in the HTML to satisfy the editor.