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Pasting HTML Code from canva

MatthewE779
Rookie
‎07-12-2023 05:27 PM
0 Votes
‎07-12-2023 05:27 PM

I have created an email design in Canva. Copied the HTML-embedded code that Canva created, pasted the code where suggested and auto-fix the code errors. When previewing the email, it is blank. How do I fix this issue?

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1 REPLY 1
William_A
Administrator
Administrator
‎07-13-2023 04:09 PM
0 Votes
‎07-13-2023 04:09 PM

Hello @MatthewE779 ,

 

I'd advise calling our general support, and requesting to speak with the Tier 2 custom code team to see if they'd be able to identify the error, or provide further insight on how to plug in the HTML to satisfy the editor.


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William A
Community & Social Media Support
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