Phantom Users

SOLVED
Go to solution
DickD59
Rookie
0 Votes

I have an e mail address that keeps coming back as a "postmaster@outlook" message of nondelivery AND I cannot find it anywhere in my Constant Contact

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @DickD59 ,

 

That's a generic email address used by Outlook for notifying you of an undeliverable bounce. Other email programs are also known to utilize similar "postmaster@" addresses for their automated bounce notification emails. The true contact's address might be included in the email you receive from "postmaster@," but otherwise this is simply referencing one of your contacts that's regularly bouncing, as shown in your emails' reporting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @DickD59 ,

 

That's a generic email address used by Outlook for notifying you of an undeliverable bounce. Other email programs are also known to utilize similar "postmaster@" addresses for their automated bounce notification emails. The true contact's address might be included in the email you receive from "postmaster@," but otherwise this is simply referencing one of your contacts that's regularly bouncing, as shown in your emails' reporting.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST