Re: uploading pdfs

Occasional Participant
0 Votes
It has become difficult to upload pdf's; continual problems
0 Votes

Hello @MicheleP7 ,


Can you elaborate on what issues you're running into when uploading a PDF? Are the issues occurring when trying to upload them directly into the Library, while working in the email editor, or for the PDF-to-email creation?

William A
Community & Social Media Support
0 Votes

I have also been having problems uploading PDFs it sometimes takes me 4 to 5 tries in order for a PDF to upload properly. I'll drag and drop a PDF (usually just a graphic that I create and download from Canva) right into the library part of Canva. It will appear to be uploading but will then only have one image of my PDF (see screenshot) instead of also having a thumbnail of my graphic too. It seems when it also has the thumbnail it uploads into my Library but when it is one image it doesn't upload at all despite saying "Success you've uploaded one file". I know I have enough space for the uploads and this problem has been happening for the past few months but is getting worse.Canva PDF Issue.png

0 Votes

Hello @SaritK,


I do apologize for any inconvenience this may have caused. The image not appearing may be due to how big the file is. You will want to take a screenshot of the first page instead. Thanks! 

Zoe H.
Community & Social Media Support

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