Recovering Credentials from a terminated employee

[MartinF78]

Recovering Credentials from a terminated employee. What is the process to recover the CC account credentials owned by an NPO under the following: Employee was separated from the NPO, and is refusing to provide the CC passwords to the NPO so the account can be used by their replacement. Direction on how to proceed requested

[William_A]

Hello @MartinF78 ,

I'd advise contacting our Review team so they can provide further guidance on what you'll need to provide, and what the options will be regarding the account's status.