Remove the Constant Contact logo from campaign footer

SOLVED
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ScottW6976
Campaign Contributor

I need someone to remove it from my emails. I understand that it can't be removed by me for some reason. Please do so immediately. 

 

If you have any questions, simply email them to my account and I will respond quickly. 

 

Thanks.

1 ACCEPTED SOLUTION
David_J
Employee

UPDATED: March 2018

 

Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are  not able to remove the entire footer from your emails.

 

If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, call our support line and one of our support representatives will be able to assist you with this.

 

If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.

 

Please let us know if you have any other questions. Thanks.

David J

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Top Answer
David_J
Employee

UPDATED: March 2018

 

Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are  not able to remove the entire footer from your emails.

 

If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, call our support line and one of our support representatives will be able to assist you with this.

 

If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.

 

Please let us know if you have any other questions. Thanks.


1,332 REPLIES 1,332
William_A
Administrator
0 Votes

Hello @NorCal_HIMSS ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


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William A
Community & Social Media Support
user466923
Rookie
0 Votes

How do i remove  constant contact branding ?

 

 

Zoe_H
Employee
0 Votes

Hello @user466923,

 

Thank you for reaching out to the Community! Please check your campaigns again and our branding should be gone. Thanks! 


Zoe H.
Community & Social Media Support

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user177823
Rookie
0 Votes
The constant contact logo is rather large and detracts from our message. How can this be removed from our emails or at least rendered less distinctive?
William_A
Administrator
0 Votes

Hello @user177823 ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


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William A
Community & Social Media Support
NeslyO
Marketing Legend

I don't want Constant Contact ad showing on bottom of email, is there a way to change that, I am paying for the service, you shouldn't be advertising to my customers without my consent.

William_A
Administrator
0 Votes

Hello @NeslyO ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


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William A
Community & Social Media Support
chameleonlike
Rookie
0 Votes
It would be great if we were able to remove the constant contact logo from our emails....especially, if you're paying for a plan.
William_A
Administrator
0 Votes

Hello @chameleonlike ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


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William A
Community & Social Media Support
RosalynM26
Rookie
0 Votes

Hi, how can we remove the Constant Contact logo at the bottom of the newsletter emails? Please help us to remove the logo. Thank you.

William_A
Administrator
0 Votes

Hello @RosalynM26 ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.


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William A
Community & Social Media Support
CoHNA
Rookie
0 Votes

We send newsletters. Could you please remove the constantcontact insignia from it? 

 

thanks 

William_A
Administrator
0 Votes

Hello @CoHNA ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
CS92106
Rookie
0 Votes

I have a client who is particular about the Constant Contact logo being displayed for a template we are using. Can I please get assistance in removing this ASAP?

William_A
Administrator
0 Votes

Hello @CS92106 ,

 

Please have the client reach out to us directly so we can remove it from their account, either through the Community or by calling in. Otherwise, please email us at social_support(at)constantcontact(dot)com with the account username and logo removal request.


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William A
Community & Social Media Support
CS92106
Rookie
0 Votes

Can it not be removed from a template our firm is currently working on before we commit the email to distribution?

William_A
Administrator
0 Votes

If it's for the account this Community profile is connected to, then yeah I can get it removed.

 

Nevermind, it looks like your account's already had it removed. Once we receive the request from them, we can get it removed. If it's removed before the email is sent out, then it won't appear. If you've already sent the email out, then the logo will be part of that email's coding for that sendout, and it'll still appear for those who've already received it.


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William A
Community & Social Media Support
CS92106
Rookie
0 Votes

Thanks William, but call support surprisingly helped me with this issue faster than I thought the community forum would.

 

Regards

Jaime

CS92106
Rookie
0 Votes

I had a call returned that resolved this issue and phone support managed to remove the logo without any issue from our draft event template. Thanks.

DLMarketing
Rookie
0 Votes

Hi

I've been trying to contact support to get the Constant contact logo from my email sending to customer but got no luck, is there any alternative way to contact support like email?, since phone call is not working

William_A
Administrator
0 Votes

Hello @DLMarketing ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
JasonM904
Rookie
0 Votes

Hi Can you please remove the constant logo from my footer?

 

Thank you!

William_A
Administrator
0 Votes

Hello @JasonM904 ,

 

I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.


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William A
Community & Social Media Support
L50249
Rookie
0 Votes

Please remove the Constant Contact Footer from my campaigns. 

 

Thank you!!

Caitlin_M
Administrator
0 Votes

Hi @L50249. The logo was removed from your campaigns. You may need to log out and back into your account to see the change.

--

Caitlin M.
Community Manager
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