Remove the Constant Contact logo from campaign footer

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ScottW6976
Campaign Contributor

I need someone to remove it from my emails. I understand that it can't be removed by me for some reason. Please do so immediately. 

 

If you have any questions, simply email them to my account and I will respond quickly. 

 

Thanks.

1 ACCEPTED SOLUTION
David_J
Employee

UPDATED: March 2018

 

Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are  not able to remove the entire footer from your emails.

 

If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, call our support line and one of our support representatives will be able to assist you with this.

 

If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.

 

Please let us know if you have any other questions. Thanks.

David J

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Top Answer
David_J
Employee

UPDATED: March 2018

 

Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are  not able to remove the entire footer from your emails.

 

If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, call our support line and one of our support representatives will be able to assist you with this.

 

If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.

 

Please let us know if you have any other questions. Thanks.


1,330 REPLIES 1,330
Samantha_O
Employee
0 Votes

Hello @NicoleO448

 

The logo in the footer has been removed from your account. If you are currently logged in you will need to log out and then back in to refresh the account and see the change.  

NicoleO448
Campaign Collaborator
0 Votes

Thanks Samantha!

NormanB86
Rookie
0 Votes

Hello,

We need to remove the Contant Contact logo and the link below from a footer in our email.  Please help. Thank you

Screen Shot 2016-04-20 at 11.53.58 AM.png

Sara_L
Employee
0 Votes

Hello @NormanB86,

We've removed our branding from the footer of your emails. You may need to log out of your account then back in to see this reflected. It will remain on any emails that have already been sent out but your future emails won't have our logo on them.

Sara Lambert
Community & Social Media Support

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NormanB86
Rookie
0 Votes

I've logged out and loged in back. When I go "create" and select a template I still see the logo in the footer. Please advise

Natalie_B
Moderator
0 Votes

Hi @NormanB86

 

I apologize about that. I just went ahead and re-did the steps to remove the logo from the footer of your emails. I also took a look in your account itself and it appears as though the logo is now gone. It should not re-appear on any future campaigns that you create. Could you please log out and back in and let us know if you still see the footer in newly created campaigns? If so, I'll open a ticket to get this looked into further for you. Thank you!

Natalie B.
Social Media Marketing Manager
NormanB86
Rookie
0 Votes

Yes, the logo is gone now, thank you very much Natalie!

APR_Marketing_Dept
Rookie
0 Votes

Hello, Please remove all of the CC branding from our emails. A representative from CC has my permission to access the account to do so.

Thanks, Tim Trexler

@APR_Marketing_Dept

 

Hi, Tim! We've gone ahead and removed the logo, so you shouldn't see it appear on any new campaigns you create. If there's anything else we can do to help please let us know. Thanks!

Natalie B.
Social Media Marketing Manager
APR_Marketing_Dept
Rookie
0 Votes

Thanks!! Looks great now!

ThatMatt
Brand Visionary
0 Votes

Can I have the logo removed, as well? Thank you!

Lenszie_V
Employee
0 Votes

Hello @ThatMatt

 

I have removed the footer logo from your account. Thank you for posting! 

 

Lenszie V.
Community and Social Media Support

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dilina
Rookie
0 Votes

Hi There,

 

I have already written this via the resource center, my case number is 18427238. Although the live chat is now available for me as of now because I am an International Client (Paid) in IST zone. Can you help me by suggesting which other faster process I can opt to get the constant contact logo removed from my footer.

Natalie_B
Moderator
0 Votes

Hi @dilina

 

Thank you for posting here! I just took a look at your account and I found that this morning one of our support representatives was able to remove the logo from the footer of your emails. Chat or a phone call are normally the fastest options for support, along with our Twitter support handle @CTCTHelp, but they are only available during our business hours. If you find that it is outside of our business hours you can always send an email to social_support(at)constantcontact(dot)com and we'll attend to it as soon as we're back in the office. Thank you!

Natalie B.
Social Media Marketing Manager
MicheleY
Rookie
0 Votes

How do I remove the Constant Contact logo from my event page, email and registration form?

 

Thank you!

Jarrad_M
Marketing Legend
0 Votes

Hi Michele,

 

At this time our logo cannot be removed from the Event Marketing product. I'll pass on your feedback regarding this.

 

Thanks,

 

Jarrad

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LindaO335
Campaign Contributor

I dont think the logo needs to display since this is a paid service. Please advise when this can be rectified

Jarrad_M
Marketing Legend
0 Votes

Hi,

 

Unfortunately, I have no new information on this to be shared.

 

Once we do have more information on the capability to remove the logo, we will let the Community know.

 

Thanks,

Jarrad

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LaurenP3
Rookie
0 Votes

I'd like to be able to remove this as well, since we are paying for this service.

Hannah_M
Moderator
0 Votes

Hi Lauren,

I removed the logo from your emails which also will remove it from your event invites. You should not be seeing the logo on your registration form or Homepage so you should be all set.

 

Thanks,

Hannah M.
Community and Social Media Support

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JasonD039
Rookie
0 Votes

Hey Lauren,

I would also like to remove the Constant Contact logo from our emails. Can you please let me know when that is taken care of? Thanks for your help. My email is jtaylor@westpointchurch.org

Mike_P
Employee
0 Votes

Hey JasonD039,

 

I found your account and removed the Constant Contact logo from the footer of your emails. You should not see it appear on your emails going forward.

Mike Pulley
Customer Engagement Specialist

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SeanK23
Rookie
0 Votes

Hi,

Can you please remove the logo from my emails as wel??

 

Tks

 

Sean

 

Hannah_M
Moderator

HI Sean,

All set! Please log out and then back in to see this change. 

Hannah M.
Community and Social Media Support

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MattB47
Rookie
0 Votes
Hello,

We are a paying customer and would also like to have the Constant Contact logo removed from the bottom of our emails.
Thanks,
Matt
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