The Final Week of the Ready, Set, Send Challenge Has Begun!

Report Email Domain that has a security service clicking all links.

jgrasso1930
Rookie
0 Votes

I have a customer that all of their email addresses click every single link in an email. They are clearly false clicks but Constant Contact still counts them as real clicks. How can I report them?

Top Answer
William_A
Administrator

Hello @jgrasso1930 ,

 

So we can get this info over the team tracking these, please send an email to social_support(at)constantcontact(dot)com, with the contacts or domains you suspect are using bots to open/click emails to check for malware. If possible, please also reference this Community thread, or simply include the context of the info being provided in the body of the email. Thank you!


2 REPLIES 2
William_A
Administrator
0 Votes

Hello @jgrasso1930 ,

 

So we can get this info over the team tracking these, please send an email to social_support(at)constantcontact(dot)com, with the contacts or domains you suspect are using bots to open/click emails to check for malware. If possible, please also reference this Community thread, or simply include the context of the info being provided in the body of the email. Thank you!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
BrianJ557
Marketing Legend
0 Votes

Thanks for posting. We have a few email addresses where this happens to us. But just last night an email in my personal testing group registered clicks for all the links, yet I know I did not click them. 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge Week 6: List Management and Segmentation

    Last week of the challenge! There's still time to join in!

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 14
Tis' the Season for Last-Minute Holiday Marketing
2PM - 3PM EST