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KaraD82
Participant
‎11-07-2021 07:48 PM
0 Votes
‎11-07-2021 07:48 PM

Hello,

 

Been using CC for years but am so fed up with how SLOW it is!!! Very frustrating watching the screen waiting for it to update.  Also my latest email has a huge blank space for no reason that is NOT there in my campaigns.  PLease see Welcome Sugar Plum email.

 

I don't want to change services but I am so frustrated with how slow and glitchy it is to work with.

 

Kara Diehl

gracelets1@gmail.com

1 REPLY 1
Amanda_G
Employee
Employee
‎11-09-2021 07:34 PM
0 Votes
‎11-09-2021 07:34 PM

Hi @KaraD82 , 

 

I certainly apologize that you are experiencing issues with the user interface. It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


Amanda G.
Community & Social Care
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