SMS marketing best practices
Hi there! I have a few quesitons regarding the SMS messages. Can we add a photo or video? Also, are we able to reply to messages we receive back? Thank you!
1 reply
Best reply by William A
Hello @AmieS20 ,
At this time the SMS marketing is meant to be a one-directional tool. There are basic codes that recipients can respond with that are standards, and will include fill-in elements that you provide. Additionally, images, video, and other media beyond basic text and links isn't able to be sent through the SMS tool.
For more info on these elements:
Join Our New Small Business Marketplace!
We're highlighting small businesses from our community. Add your business to the Marketplace to get discovered by new customers and support other entrepreneurs.
Popular Posts:
Small Business Holiday Outlook 2025: Make-or-Break Season! 🚨
What's New in Constant Contact: November 2025 🌟
20 Email Ideas to Keep Customers Engaged Between Sales 🎉