Series Trigger

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YvonneM814
Rookie
0 Votes

Is the time delay from the Original Trigger Date or from when the last email is sent? 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @YvonneM814 ,

 

The delay will be based on the trigger, not the sendout. So an initial step in an automation with a delay of 4 days means that it will sendout 4 days after the trigger requirement is met. Each subsequent step will send with their respective delays based on when the previous step sent.

 

For more info on automation functionality and settings delays, I'd recommend checking out these articles:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @YvonneM814 ,

 

The delay will be based on the trigger, not the sendout. So an initial step in an automation with a delay of 4 days means that it will sendout 4 days after the trigger requirement is met. Each subsequent step will send with their respective delays based on when the previous step sent.

 

For more info on automation functionality and settings delays, I'd recommend checking out these articles:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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