Why doesn't my automation trigger for Salesforce-synced contacts?

I set up a trigger for an email that once an address is added to the list that a certain email is sent. I added two emails through Salesforce and the names appear on the list in constant contact, but the email was not triggered... any suggestions??

Automation

E-mail Marketing

trigger

Welcome Email

2 replies

Best reply by William A

Hello @VickyC89 ,

The automation "series" you set up is actually a welcome email, not a true automation series. Welcome emails can only trigger off of brand new list additions when the source is some kind of sign up form. Integrated CRMs such as Salesforce syncs won't trigger welcome email-type automations.

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