Survey Responses Useless

SOLVED
Go to solution
DennisS45322
Rookie
0 Votes

A number of the responses to our survey had clicks on ALL three options. It must be some automated system that checks and clicks on all links in our emails. We'd love to solve this problem. Otherwise the survey function of Constant Contact is of little use.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @DennisS45322 ,

 

Based on your emails, it looks like you're referring to a poll block, not a survey. If a contact has selected all poll options and clicked all links (and those clicks were all made at the literal same timestamp), then they are likely using a security program that "opens" emails and "clicks" links to check for malware.

 

Currently, the only workaround I can suggest for you would be to use the actual survey pages tool, and add the page's link to your emails, since those automated security systems won't be completing the actual surveys on the separate webpage. Surveys shared in emails are able to capture the contact's info for their survey submissions, so you can still match the contact to their response.

 

Or you'd need to simply remove contacts that are clearly using such a system, based on their open / click reporting for your emails.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @DennisS45322 ,

 

Based on your emails, it looks like you're referring to a poll block, not a survey. If a contact has selected all poll options and clicked all links (and those clicks were all made at the literal same timestamp), then they are likely using a security program that "opens" emails and "clicks" links to check for malware.

 

Currently, the only workaround I can suggest for you would be to use the actual survey pages tool, and add the page's link to your emails, since those automated security systems won't be completing the actual surveys on the separate webpage. Surveys shared in emails are able to capture the contact's info for their survey submissions, so you can still match the contact to their response.

 

Or you'd need to simply remove contacts that are clearly using such a system, based on their open / click reporting for your emails.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST