Announcing our brand new Campaign Builder!

Survey numeric scale

SOLVED
Go to solution
HubertG
Rookie
0 Votes
A survey taker who makes a choice in a numeric scale question block can change their rating but cannot undo or erase it. For example, in a question block with a scale between 1 and 5, if they mark 3 they can change it by marking 4 but they cannot clear the scale completely if they want to skip that question. Is there a way for them to UNDO their answer and reset all choices in that question to blank?
1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @HubertG ,

 

They'd need to refresh the page if they wanted to clear away their question responses.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator
0 Votes

Hello @HubertG ,

 

They'd need to refresh the page if they wanted to clear away their question responses.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
HubertG
Rookie
0 Votes

Thanks for your quick reply.

The term "refresh" might be misleading. First I tried reloading, and nothing happens.

Then I closed the survey and re-opened it from the email. It does clear the form. We will give our contacts specific instructions, but a simple "undo" would be more user-friendly.

 

 

Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (75%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST