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Suspends - How do I know how many times an email has hit suspend and should be deleted?

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Title24Stakeholders2
Rookie
0 Votes

With over 700 suspends, how do I know which ones will be re-sent in 14 days and how many I should just go ahead and delete? (I watched the video and this was not addressed)

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William_A
Administrator
0 Votes

Hello @Title24Stakeholders2 ,

 

Suspends can occur when you or other customers of ours attempt to send to an address and it bounces as non-existent enough. In all honesty, if our system is marking a contact as suspended, it'd be best to get rid of it regardless.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @Title24Stakeholders2 ,

 

Suspends can occur when you or other customers of ours attempt to send to an address and it bounces as non-existent enough. In all honesty, if our system is marking a contact as suspended, it'd be best to get rid of it regardless.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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