Test Emails Take Too Long to Receive

Test emails can take up to 15 minutes to receive, sometimes even longer.  These should be prioritized for sending on your end - we are waiting for them in order to proceed with our project.

3 replies
Best reply by William A

Hello @Lexia-LEARN ,

 

It's less a matter of us "prioritizing" them, and more an issue of how many emails are sending from our systems and/or how many are being processed, filtered, and put into inboxes by receiving servers. Based on our server analytics, there's nothing showing for server downtimes or lag regarding sendouts, including around the time you made this post.

 

Performing some deliverability functions, such as authentication (in your case self-authentication), safelisting our domains, and safelisting the sending address in your email program, can improve how your system processes and filters emails sent by you - through us - to yourself. If you have additional questions or need further guidance on these elements, I'd recommend reaching out to our Deliverability team.

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