Why isn't my email preheader working as expected?

I added the Preheader for a campaign and sent a test email to a Gmail account. I looked at it in the Chrome browser. In the list of emails, it shows the subject, then the preheader, and the rest of the email contents. I assume it should not display the preheader and email contents, it should just show the preheader. Is there a way to fix it?

7 replies

Join us for this free, 60-minute webinar as we break down the biggest mistakes that alienate customers and hold your business back.