Transferring Account Ownership - Prior Owner left Company
We are trying to change the "Account Owner", so we can add a new user to the account. However, the prior "Account Owner" is no longer with the Company. The email address for that user is no longer active. What do we do?
1 reply
Best reply by William A
Hello @EricF037 ,
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If you're unable to login using the current account owner's credentials, or unable to access their email for forgotten username/password and MFA reset processes, then we'd need you to call general support. That way we can securely confirm a few details, go through our standard protocols, and get a case submitted to a team lead for the account ownership transfer.
