Tutorial: Add back an unsubscribed contact

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iRun4LifePA
Rookie
0 Votes

What if the unsubscribed contact you are trying to resubscribe and add back does not appear on the unsubscribed list?  Is there a work-around?   

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @iRun4LifePA ,

 

You can re-add the contact to your dashboard via a simple import method such as adding singularly or via file, then you can go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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4 REPLIES 4
William_A
Administrator
0 Votes

Hello @iRun4LifePA ,

 

You can re-add the contact to your dashboard via a simple import method such as adding singularly or via file, then you can go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
iRun4LifePA
Rookie
0 Votes

I am attempting to add them back individually using the "Add Contact" button, but when I input the email address, the following message appears and says in it "you can create a contact with this address, but you will be unable to add it to list or send emails".... Should I proceed anyway?

Unsubscribed Email

The email address kcohan55@gmail.com has previously unsubscribed.

You can create a contact with this address, but you will not be able to add it to lists or send emails.

 

iRun4LifePA
Rookie
0 Votes

I am attempting to add email back individually using the "Add Contact" button, but when I input the email address, the following error message appears and says "you can create a contact with this address, but you will not be able to add it to list or send emails".... Should I proceed anyway?

William_A
Administrator
0 Votes

Yes you can proceed. That's just the warning since the contact info you're providing was detected as being unsubscribed from you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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