Solved: Re: Unable to delete an account email. - Constant Contact Community

user173361 · ‎07-26-2022

It does not allow me to delete an account email address. When I hover over the 3 dots nothing appears to give me the option to delete. Firefox 102.0.1

William_A · ‎07-27-2022

Hello @user173361 ,

If the email is currently being used as your From / Reply-To address, or is being used as the main account contact or billing email, then it won't be able to be removed. You'll need to replace those with a different verified address. If you're still unable to delete the old address after making those changes, we'd advise calling our general support so they can confirm security permissions live, and administratively remove the email from your account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎07-27-2022

Hello @user173361 ,

If the email is currently being used as your From / Reply-To address, or is being used as the main account contact or billing email, then it won't be able to be removed. You'll need to replace those with a different verified address. If you're still unable to delete the old address after making those changes, we'd advise calling our general support so they can confirm security permissions live, and administratively remove the email from your account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Unable to delete an account email.

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