Understanding unsubscribed contacts

GraceC706
Rookie
0 Votes
A contact accidentally unsubscribed and called to be reactivated. I went through the process for her to resubscribe which sent her an email to confirm her resubscription. She didn't receive that email. How can I send her a second email or change her status to subscribed?
1 REPLY 1
William_A
Administrator
0 Votes

Hello @GraceC706 ,

 

If a contact has been marked as unsubscribed from you, the standard procedure is to go through the resubscription process. However the easiest method for a contact to resubscribe to you, would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST