I have an empty photo box showing up in preview mode, but not in editing mode, so I cannot delete it. Anyone know how to remove it?
Solved! Go to Solution.
Hello @MicheleR26,
Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!
Hello @MicheleR26,
I apologize that you are having this experience! Thankfully we do have a few ways to fix this until it's fixed permanently by our engineers. Use Internet Explorer / FireFox to edit the email and remove the deleted images. In most cases, this works. Another option is to try logging in via an incognito/private window to remove the hidden blocks. Thank you!
Hi Zoe~
Thank you for replying so quickly. I am on Firefox, and cannot see it while in edit mode. I don't know what you mean by logging in via incognito/private window, so if you could explain, I would greatly appreciate it!
Hello @MicheleR26,
Take a look at this helpful article here to see how to access a private window in Firefox. If a private window in Firefox still doesn't allow you to see and delete that image placeholder, you will want to delete that entire section you see in preview. Thank you!
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
If your business is retail sales, here are some suggestions for using Constant Contact to reach customers and grow.
See ArticleFeatured Thread
Do you like to paint? Play sports? Garden? Whatever the hobby may be, join the conversation and tell us about it!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of July!
See Article