Why does my video work in tests but not the sent email?

We have sent out a global email to all our clients with a video therein.  The video worked fine when it was tested prior to sending out, and now when you click on the link within the email the video does not work.  The video has not been moved.

 

We tested the link prior to sending out and it worked fine...

 

 

When you click the video in the email that has been sent out, you get this....

 

 

Can you explain why this would be?

 

 

6 replies
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